Our Promise to You
Return & Refund Policy
Every Wealth Skincare formula is made in small batches and checked by hand before it leaves us. Please read the policy below before placing your order, so you know exactly what to expect.
All Sales Are Final
Our products are handmade, personal-care items, so all purchases are final. The only exceptions are orders that arrive damaged, defective or incorrect, and orders cancelled before they ship.
1. All Sales Are Final
All purchases made at wealthskincare.com are final. We do not accept returns or exchanges, and refunds are not issued for a change of mind, a change in personal preference, an opened or used product, or a product that did not agree with your skin.
Because our formulas are rich and concentrated, we encourage you to read the full ingredient list on each product page before ordering. If you are unsure whether a product is right for you, email us before you buy and we will gladly help you choose.
2. Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or with the wrong item, please contact us as soon as you notice, and keep the product and its packaging until we have finished reviewing the issue.
To help us resolve it quickly, include the following in your email:
- Your order number
- A photo of the item and the packaging it arrived in
- A short description of what went wrong
Once we have reviewed your order, we will make it right with a replacement or a refund. Every case is reviewed individually, and this exception applies only to orders that arrive damaged, defective or incorrect.
3. Cancellations
You may cancel your order only before it ships. Orders are packed quickly, so please email us as soon as possible after checkout. Once an order has left us, by carrier or by hand delivery, it can no longer be cancelled and falls under our all-sales-final policy.
Orders cancelled in time are refunded in full to the original payment method. To cancel, email us with your order number and the word “cancel” in the subject line.
4. Returns We Have Approved
If we ask you to send an item back as part of an approved exception, we will give you return instructions first. Please do not send anything back without contacting us, as unsolicited returns cannot be processed or refunded.
Please return the item with its original packaging where available, so we can review it properly.
5. Refunds
Approved refunds are issued to the original payment method used at checkout. We process approved refunds promptly, though your bank or card issuer may take additional business days to show the credit on your statement.
Shipping charges are not refunded unless the issue was ours, such as a damaged, defective or incorrect order.
6. Customer Service
Questions about an order, a cancellation, or whether a product is right for you? Our team is happy to help. Email us with your order number and we will get back to you as quickly as we can.
wealthskincare@yahoo.comYou can also check the status of an order any time on our order tracker.
7. Your Rights
This policy does not limit any rights you may have under applicable consumer law. Where a right cannot be waived, that right applies in addition to the terms above.